Contract Management - CRM Navigator

Overview

Contract Management enables you to maintain a centralized repository of all customer agreements, track contract milestones, and ensure timely renewals and reviews.

Creating Contracts

Contract Form

Create new contracts with comprehensive information:

Navigate to Contracts section
Click "New Contract"
Enter contract details:
- Contract name and description
- Customer and contacts
- Contract value and currency
- Start and end dates
- Key terms and conditions
Define payment terms and schedule
Upload contract document
Save contract

Contract Information Fields

Basic: Name, customer, type, value
Dates: Signature date, start, end, renewal date
Terms: Payment terms, conditions, pricing
Contacts: Primary contact, decision maker, signatory
Attachment: Contract document and supporting files

Contract List

Viewing Contracts

Manage contracts efficiently through the Contract List:

Status Filter: Active, expiring, expired, renewed
Customer Filter: Find contracts by customer
Date Range: Filter by contract dates
Search: Find contracts by name or reference number
Sort: Sort by value, date, customer

Contract Status

Draft: Contract being prepared
Active: Contract in force
Expiring Soon: Contract renewal needed soon
Expired: Contract has ended
Renewed: Contract has been renewed
Archived: Historical contracts

Contract Details

Contract Profile

Each contract maintains comprehensive information:

Full contract terms and conditions
Payment schedule and history
Associated opportunities and quotations
Key dates and milestones
Contract documents and versions
Related activities and communications

Contract Timeline

Track important contract dates:

Signature date
Effective start date
Key milestone dates
Renewal date
Expiration date

Contract Monitoring

Payment Scheduling

Link contracts to billing schedules for payment tracking:

Define payment terms (upfront, monthly, etc.)
Create payment schedule
Track payment status
Receive payment reminders

Milestone Tracking

Monitor contract deliverables and key dates:

Service commencement
Quarterly business reviews
Renewal evaluation period
Termination notice deadline

Renewal Management

Proactively manage contract renewals:

Renewal reminder notifications
Renewal negotiation tracking
New contract creation from renewal
Historical contract comparison

Contract Quotations

Linking to Quotations

Connect contracts to original quotations for reference:

Track pricing and terms from quotation
Compare quoted vs. actual terms
Document approval history

Customer Quotations Page

View all quotations for a customer:

Active quotations pending response
Accepted quotations converting to contracts
Historical quotation archive

Contract Workflows

Contract Lifecycle

Create contract from quotation
Route for internal approvals
Send to customer for signature
Execute contract
Track performance against terms
Initiate renewal 90 days before expiration
Archive expired contract

Approval Workflow

Route contracts for necessary reviews:

Legal review for terms
Finance approval for pricing
Manager signoff before sending to customer

Best Practices

Complete All Fields: Ensure all contract information is captured
Link to Opportunities: Connect contracts to related deals
Set Renewal Dates: Never miss renewal opportunities
Store Documents Properly: Organize contract files clearly
Document Changes: Record any amendments or modifications
Monitor Compliance: Track contract term compliance
Plan Renewals Early: Start renewal discussions well in advance
Archive Old Contracts: Keep active contracts easy to find
Review Regularly: Periodic review of key contracts

Contract Analytics

Key Metrics

Total contract value in force
Average contract value
Renewal rate
Contract churn rate
Contract aging distribution

Reports

Contracts expiring this quarter
Customer contract summary
Payment schedule forecast
Contract value by customer segment